Billing and account entitlements

Billing workspace

Use this section when the customer needs to understand what can be bought now, what is already available on the account, and why a billing action is disabled. Billing shows account entitlements; the project page shows whether a specific project service can use them. The authenticated billing workspace is [Billing](/billing). Public comparison starts at [Pricing](/pricing), and public checkout links use `/checkout/{plan}` only for paid plans that are available now.  Open [Billing](/billing) and review these areas in order:

1. Payment provider shows whether Paddle checkout and webhooks are ready.
2. Account entitlements shows scan coverage, fix credits, monitoring coverage, agency allowances and the project services currently depending on them.
3. Billing account status shows subscription state, credit balances, transactions, refunds, service credits and dispute evidence.
4. Credit top-ups shows scan-credit and fix-credit add-ons that can open authenticated checkout.
5. Extension add-ons shows add-on billing state separately from scan and fix credits.
6. Project service purchases shows per-project eligibility and the next automated action, but it does not connect the project service for you.

Billing decisions

The billing page should lead to one of these decisions without a sales call: If a control is disabled, read the disabled reason before trying another plan or top-up. The common next actions are: finish project setup, accept scan scope, verify the domain, wait for payment confirmation, switch to the owning account, choose an available plan, return to Project services, or stop because the requested scope is unsupported.

• Start with Free Snapshot when the customer only needs proof that concrete issues exist before paying.
• Choose Scan Plan when one project needs recurring scan evidence and a private report path.
• Choose Monitor Plan after a baseline exists and weekly checks, alerts and broader scan allowance are needed.
• Choose Fix Plan only after a report has eligible findings and the project fix service can use them.
• Choose Agency Plan when the account needs client-site slots, white-label delivery and agency allowance.
• Use scan-credit or fix-credit top-ups only after the relevant plan allowance is exhausted.
• Download the invoice or dispute file from a provider-confirmed transaction.
• Cancel or resume renewal from the subscription management row when the provider state allows it.

What to open next

• Start with [Understand entitlements and services](/docs/billing/packages-and-credit-state) when account coverage or project-service state is unclear.
• Use [Activation scans](/docs/billing/activation-scans) before the first private paid scan.
• Use [Invoices and receipts](/docs/billing/invoices-and-receipts) when finance needs a provider-confirmed record.
• Use [Refunds, disputes and service credits](/docs/billing/refunds-disputes-and-service-credits) before requesting a refund or service credit.
• Use [Cancellations and renewal](/docs/billing/cancellations-and-renewal) before stopping subscription renewal.