Troubleshooting and boundaries
Resolve blocked scans, missing evidence, billing blocks, provider errors, webhook retries and PR failures.
Customers, agencies and support reviewers
Feature availability
Product, package, provider and deployment boundaries for this page.
- Available from
- Current documentation
- Deployment modes
- cloudself-hosted
Troubleshooting and boundaries overview
Use this section when a workflow is blocked and the user needs the exact reason plus the next automated step inside the product.
- Resolve blocked or failed states
- Scan failures and blocked pages
- Missing evidence
- Plan and credit blocks
- Provider connection errors
- Ticket export failures
- Pull request failures
- Webhook retries
- Self-hosted connectivity
What you can do next
Use these guides to find the owner workflow and avoid manual support dependency.
- Find the blocked state
- Follow the owning workflow
- Use the product route that clears the block
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