Refund policy
This policy explains how refund, service-credit, cancellation and billing-issue requests are handled for WebRiskOps subscriptions, usage credits and digital add-ons.
Refunds are handled through product records, provider-confirmed transactions and Paddle payment workflows. This page does not promise automatic refunds for delivered digital services.
No automatic refund boundary: Refund requests are reviewed from billing evidence and applicable law; delivered digital access, consumed credits and completed service periods are generally not refundable.
This policy covers WebRiskOps software subscriptions, usage credits, digital add-ons, billing records, cancellation state, refund requests and service-credit requests.
Customers may cancel subscription renewals through the billing workflow. Cancellation stops future renewals, but it does not automatically refund a period that has already started or completed.
Usage credits, reports, scan evidence, remediation tasks, monitoring results and other digital deliverables are generally non-refundable once access, delivery or consumption has started.
Refund or service-credit requests can be reviewed for duplicate charges, billing errors, provider confirmation issues, unsupported-before-delivery cases, platform-side access failures and cases required by applicable consumer protection law.
Use the authenticated support form or the transaction actions in Billing. Include the account, transaction or invoice context, plan or credit type, visible blocker and expected outcome without sending payment method details.
Payments are processed by Paddle as merchant of record where Paddle is enabled. Provider records, webhooks, receipts and applicable law can affect the final refund or adjustment outcome.